If you are dissatisfied with your order, you may be eligible to return your items for a prompt refund or exchange within thirty days. Refunds will be credited in the same form as the original payment type. Customized or personalized items and merchandise are not eligible for a return unless there has been an error on our part.  A twenty percent restocking fee will apply to returned merchandise to cover our expenses in sending the goods back to our vendors or physically carrying it in our flagship retail store.  This fee does not apply to orders that were processed incorrectly such as a customer receiving a different color or size than they ordered.  Please note that in order to be eligible for return, products must be shipped back to us unopened in their original packaging. 

For returns, contact our customer service department.  Once you have a return authorization number, please mail your package in a prepaid, insured, traceable method to our administrative offices: